Privacy Policy

This Privacy Policy explains how Clean Nest ("we", "us", "our") collects, uses, stores, and protects personal information you provide when booking our cleaning services or interacting with our website at https://cleannest.my.

Information We Collect

When you book a cleaning service or contact us, we may collect:

• Name, phone number, email address, and home or business address.
• Service details (home size, service type, preferred date and time).
• Photos you send us for quoting purposes (kitchen, bathroom, condition of space).
• Payment-related information (method, last 4 digits for transfer confirmation — never full card numbers).
• WhatsApp conversation history when you communicate with us through that channel.

How We Use Your Information

We use the information you provide to:

• Confirm bookings and dispatch the cleaning team.
• Quote cleaning services accurately.
• Communicate with you about your booking, including reminders and follow-up.
• Address any post-cleaning concerns or requests.
• Maintain a customer record for recurring bookings and quality continuity.
• Comply with applicable Malaysian regulations.

Information We Do Not Collect or Share

• We do not sell or rent your personal information to third parties.
• We do not share your information with marketing partners.
• We do not track your location beyond what you voluntarily provide.

Storage and Security

We store customer records on secure systems with access limited to authorized Clean Nest staff. WhatsApp conversations are stored on WhatsApp's servers under their terms of service. We retain customer records for as long as you remain a customer, and for a reasonable period afterward to address any post-service concerns or for accounting and regulatory compliance.

Use of Cookies on This Website

Our website may use minimal cookies for basic site functionality and analytics. We do not use cross-site tracking cookies. You can disable cookies through your browser settings.

Children's Privacy

Our services are intended for adults booking on behalf of their household or business. We do not knowingly collect information from children under 18.

Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to retention requirements).
• Withdraw consent for ongoing communication.

To exercise any of these rights, contact us at hello@cleannest.my.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after a policy update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Email: hello@cleannest.my
• Phone / WhatsApp: 016-256-8898
• Address: 43A-2, Jalan Metro Pudu 2, Fraser Business Park, Kepong, 55200 Kuala Lumpur, Malaysia